Support

Overview

itonus offers two support models ‘on demand’ and ‘contract’. The ‘on demand’ support is charged in itokens. An itoken represents 15 minutes of support, itokens are purchased in bundles of 10 hours. itokens can also be used as payment for consultancy up to 7.5 consecutive hours. itonus also offer extended support agreements which are for regular 3rd line support.

With itonus support you can be assured you and your business systems are in safe hands. With our comprehensive support and simple pricing structure it couldn’t be easier to get the assistance you need when you need it.

Methods

• Telephone support – (‘on demand’ 8am – 6pm, ‘contract’ as per agreement)
• eMail – support@itonus.com
• Remote Access – Fast & secure straight to your environment

As a ‘contract’ customer you will be entitled to preferential on site, out of hours, and project rates – we will always be there when you need us.

We operate strict target SLAs in order to give the best service to our customers: